Shipping & Return Policy

Shipping & Return Policy

Shipping Cost

  • Standard Free Shipping On all USA orders  
  • At the moment the cost of shipping outside the USA is determined by location.

Shipping Service

  • For free domestic shipping within the USA, we use local postal service such as USPS, UPS or FedEX
  • For international shipping, we use parcel shippers like UPS, FedEx or DHL depending on your location.

Duties or Taxes

International: Orders may be subject to duties and taxes, and customers are responsible for these fees. Please note that Jumz Accessories is not responsible for any customs, duties, and taxes incurred. We cannot advise as to what the costs will be, as they vary by country. For more information on these fees, please contact your local customs office.

Wrong Address Disclaimer

It is the responsibility of the client to make sure that he or she enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. If you decide to change your shipping address, please email us at hello@jumzs.com as soon as you place your order.

Return Policy

Thank you for your purchase. We hope you are happy with your purchase. Unfortunately, we are not able to grant any returns and/or exchanges at this moment. Please see below for more information on our return policy.

Refunds

Unfortunately, we are not able to grant any refunds at this moment. 

Exceptions

For defective or damaged products upon received, please contact us at the customer service email below to arrange an exchange with subject line “received damaged goods for exchange”. Currently, we are only able to accept exchanges on damaged goods within the U.S. Exchanges on damaged goods will only be granted if the same item is in stock. 

Questions

If you have any questions concerning our return policy, please contact us at:  hello@jumzs.com

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